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How It Works

The dungeon also offers not only accommodation with a kinky atmosphere but also a range of equipment, toys and activities.

How It Works

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Dungeon — Eyes Wide Shut  ·  Wembley, London

HOW IT WORKS

Simple, private and completely seamless

No awkward meet-and-greets. No fuss. Just a straightforward booking process designed entirely around your privacy — from the moment you book to the moment you arrive.

1
Choose Your Session

Browse & Select Your Package

Visit our booking page and choose the session that suits you — whether that's an afternoon stay, an overnight experience or a longer private hire. All sessions are exclusive to your party, with no shared access at any time.

Afternoon sessions and overnight packages available
Sleeps up to 4 guests — fully private and exclusive to your party
LGBT-friendly and welcoming to all consenting adults aged 18 and over

Some networks apply adult content filters — if the booking page doesn't load, try a different browser or connection.

2
Secure Your Date

Pay Your Deposit & Confirm

A deposit is required at the time of booking to secure your chosen date and time. Once your deposit is received your booking is confirmed and you will receive an immediate confirmation email with everything you need.

Deposit paid at time of booking — non-refundable
Instant booking confirmation email sent immediately
Welcome Pack and Local Area Guide attached to confirmation email
Reply to your confirmation email with your robe, slippers and T-shirt sizes within 48 hours
3
48 Hours Before

Complete Your Final Payment

Your final balance is due 48 hours before your session. You will receive a payment reminder by email. Once your final payment is received your booking is fully confirmed and your visit is locked in.

Final payment due 48 hours before your visit
Failure to pay may result in your booking being released
Cancellation within 48 hours — no refund applies
4
Morning of Your Stay

Receive Your Access Code by Text

On the morning of your stay your unique keyless access code is sent directly to your mobile number. There is no meet-and-greet — simply arrive at the venue, enter your code at the door and the space is entirely yours.

Unique access code sent by text on the morning of your stay
No meet-and-greet — complete privacy from arrival to departure
Code expires automatically after your session ends
Please ensure your mobile number is correct on your booking

If you haven't received your code by midday on the day of your stay, contact us immediately at info@dungeon-eyeswideshut.co.uk

5
Arrive & Enjoy

The Venue is Yours

Enter your code, step inside and the entire venue is yours exclusively. Your complimentary gift set will be waiting, the hot tub will be warm, the breakfast bar stocked, the 65" Smart TV ready and the dungeon fully equipped. Enjoy every moment.

Complimentary robe, slippers and branded T-shirt waiting on arrival
Hot tub warm and ready — sanitized before every visit
65" Smart TV, Alexa, Wi-Fi, air conditioning and mood lighting
Breakfast bar with complimentary snacks and refreshments
Opulence Lounge — hookah bar and Lebanese food, literally 1 minute walk (HA0 4PE)
The White Horse — award-winning gastropub, great cocktails and food (Wembley Park)
The Arch — Indian gastro pub, open until 1am Fri & Sat (Harrow Road)
Sky Bar 9 — rooftop cocktail bar at the Hilton Wembley, stunning views
BOXPARK Wembley — street food hub open until 11pm daily (Thai, BBQ, Caribbean and more)
Remoli — authentic Italian build-your-own pasta, 4.6 stars (Wembley Park)
Saravanaa Bhavan — highest rated restaurant in the area, South Indian cuisine (Ealing Road)
You Me Sushi — fresh Japanese sushi, open until 11pm weekends (Wembley Park)
East Restaurant — hidden gem Cantonese & sushi inside Loon Fung supermarket (Glacier Way)
Late-night delivery: Uber Eats, Just Eat and Deliveroo all cover HA0 fully
6
Before You Leave

Check Out & Depart

Please vacate the venue by your agreed check-out time and follow the simple departure checklist. Your access code expires automatically so there is nothing to hand back — just leave and go.

Replace the hot tub cover to keep it warm for the next guests
Place used towels and toys in the wooden laundry chest provided
Vacate by your agreed check-out time
Your access code expires automatically — nothing to hand back

Want to stay longer? If the venue is free we'll do our best to accommodate — just contact us before your check-out time. Additional charges apply.

7
Come Back Soon

Loyalty & Returning Guests

We love welcoming returning guests. Check out our Loyalty Shadow Membership for exclusive benefits, priority booking and special rates. Once you've experienced the Dungeon, we think you'll want to come back.

Loyalty Shadow Membership — exclusive benefits for returning guests
Priority booking for members
Special rates and exclusive offers

Common Questions

Do I need to meet anyone when I arrive?

No — the venue operates fully keyless. Your unique access code is sent by text on the morning of your stay. Simply enter the code at the door and the space is yours. No staff, no awkward introductions.

Can I extend my stay?

If you'd like to stay longer and the venue is not already booked, we will do our best to accommodate you. Contact us before your check-out time to check availability. Additional charges apply.

Is my visit completely private?

Absolutely. The venue is exclusively yours for the entire duration of your booking. External security cameras cover the outside of the building only. What happens inside is entirely your business.

Can they take my car if it's on finance?

Under the Taking Control of Goods Regulations 2013, bailiffs may only seize goods legally owned by the debtor. A vehicle on finance belongs to the finance company and cannot be seized.

What is your cancellation policy?

Cancellations more than 14 days before receive a full refund minus the deposit. Within 7–14 days, 50% refund. Within 3–7 days, 25% refund. Within 48 hours or no show — no refund. Full terms available on our T&Cs page.

Can I bring my own food and drink?

Yes — you are welcome to bring your own provisions. We also provide a complimentary breakfast bar with snacks, soft drinks, tea and coffee. Opulence Lounge is literally next door for food and shisha.

Are the facilities cleaned between bookings?

Yes — all equipment and toys are thoroughly sanitized between every booking. The hot tub is also fully sanitized after each visit. Surgical wipes, latex gloves and condoms are provided for your additional comfort.

What sizes are available for the complimentary gifts?

Your robe, slippers and branded T-shirt are available in S, M, L, XL and XXL. Please reply to your booking confirmation email with your size preferences at least 48 hours before your stay.

Ready to Book?

Your private experience is just a few clicks away. Browse our sessions and secure your date today.

Book Your Session →

Questions? Email us at info@dungeon-eyeswideshut.co.uk